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FAQ : Rent a car from Europcar French Guiana

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Picking up a rental car

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You wish to rent an economic car or a city car in French Guiana online or directly in agency? We answer all your questions about rental conditions, payment methods and booking constraints.

Topic 1 : How to rent a car from Europcar French Guiana?

You can rent a car from Europcar French Guiana if you meet the requirements and have the required license. To pick up the rental car in French Guiana, you will need to present an ID, a valid driver's license, and a credit card. All documents must be in the name of the driver wishing to rent.

Renting your vehicle via our website allows you to discover all our car rental offers and to have a more fluid journey. Following your reservation, you will receive a confirmation of your reservation in your e-mail box.

You have the possibility of making your car rental reservation for Guyana: ONLINE on the website by indicating your dates; AT THE AGENCY located in the Carrefour Matoury or at the airport Felix Eboue of Cayenne; BY PHONE at +594 694 35 18 27.

You can rent your vehicle by the day or for a longer period (week/month).

You must be at least 21 years old to rent a car in French Guiana with Europcar and have a 1 year license.

No, the mileage of your car rental in Guyana is unlimited.

Yes, automatic cars for rent are available at Europcar French Guiana.

Yes, please check our category of car rental without license.

The factors that influence the rental price are :

  • The duration of the rental

  • The category of car

  • The selected vehicle

  • The insurance and other options

  • The seasonality

Yes, you will receive a confirmation of your reservation by email. We invite you to print it and keep it. When you pick up your rental car, you will receive a rental contract that mentions all the details of your reservation.

To reserve a vehicle as a young or senior driver, you can make your reservation online, by phone at +594 694 35 18 27, by email or in our agency.

Topic 2 : Rent a Car Online

The website allows you to validate your reservations directly online.

By prepaying your file via our secure site, you benefit from the best rate in force. Please note that the reservation of certain categories (compact, sedan, automatic, monospace, minibus, convertible, 4x4, prestige, utility) is subject to confirmation before being definitively validated. In case of refusal of your request due to unavailability, your prepayment will be automatically cancelled. The rates displayed online are inclusive of all taxes. The "Total to Pay" calculated at step 3 of the reservation process includes all selected extras and options as well as any applicable discounts or promotions.

Europcar French Guiana offers a wide range of rental vehicles (economy, compact, prestige, family, SUV, 4x4, electric, utility), with various engines (gasoline, diesel, automatic). However, we would like to draw your attention to the fact that some categories (especially utility vehicles) are not available in all our agencies in French Guiana.

Furthermore, please note that some models are subject to confirmation, after validation of your online reservation. These vehicles are indicated on the site by the mention "Reservation subject to confirmation".

If the availability is confirmed, you will receive an email allowing you to access your voucher.

If our schedules do not allow us to honor your request, you will receive a message informing you. Your reservation will then be automatically cancelled.

Topic 3 : Payment methods

We only accept debit cards (the numbers are in 3D). The following credit cards are accepted:

  • Visa (Visa Infinite, Visa Platinum, Visa Premier, Visa Classic...)

  • American Express (AmEx)

  • MasterCard Cash payments are accepted.

Within the legal limit of 1000 euros. However, the deposit must always be paid by credit card.

Yes, it is necessary to have a credit card in relief to validate the deposit of the rented vehicle.

We require your credit card to block a deposit that varies according to the value and category of vehicle you choose. In addition, in case of fines during your rental, the terms of sale allow us to recover the amounts that our agency had to pay to the police because of the offences that you committed during the rental of the car.

Topic 4 : Car rental with unlimited mileage

No, the number of kilometers driven during your car rental with Europcar French Guiana is unlimited.

Topic 5 : Equipment and accessories

The optional accessory offered by the car rental in Guyana is the baby car seat.

Topic 6 : Book, change or cancel your car rental reservation.

After the online payment of your reservation, you will receive a confirmation email with all the details of the rental on the email box you have filled in. If this is not the case, do not hesitate to contact us at +594 594 35 18 27.

Yes, it is possible for you to modify the duration of your contract. Please call us at +594 594 35 18 27 to make this change with one of our Europcar agents (see our opening hours in the agency) or by email: reservation@europcar-guyane.com.

To make a change to your car rental reservation with Europcar French Guiana, you can contact us at +594 594 35 18 27 (check our opening hours in the agency) or by e-mail: reservation@europcar-guyane.com.

Yes, there is a fee to cancel your car rental reservation. Please contact us at +594 594 35 18 27.

Topic 7 : Booking constraints

  • You can make your reservation up to 1 hour before the pick-up time.

  • You can make your reservation up to 12 months in advance.

  • The minimum online rental period is 1 day.

  • Rentals of less than 24 hours are charged at the full day rate.

  • Please note that some offers may have a longer minimum rental period. Please refer to the terms and conditions of each promotion for specific details.

  • The maximum online rental period is 124 days. Beyond this period, you will have to validate a 2nd reservation or contact our Reservation Center for a personalized quotation. (reservation@europcar-guyane.com).

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Customer Service : 05 94 35 18 27 | Booking Service : 05 94 35 18 27 | Assistance 24/24h 7/7j : 05 96 60 10 10

    

@Europcar French Guiana

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