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FAQ : Rent a car from Europcar French Guiana

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Picking up a rental car

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Are you considering renting a car in French Guiana and wondering how to go about it? Whether you want to know about payment options, explore the different types of vehicles we offer, discover our available equipment and accessories, or understand how to modify or cancel your reservation, you've come to the right place.

Our FAQ is here to answer all your questions. We've put together all the key information to guide you step by step through the rental process.

And if you need any further information, our team is at your disposal. Don't hesitate to call us on +594 694 35 18 27 or email us at reservation@europcar-guyane.com. Your smooth and successful rental experience is our priority at Europcar Guyana.

Topic 1: What are the conditions for renting a car?

You must be at least 21 years old to rent a car in French Guiana with Europcar and have a 1-year driving license.

To pick up your rental car, please present the following documents:

  • Identity document: An official document proving your identity.

  • Valid driver's license: Make sure it is valid and recognized in French Guiana.

  • Credit card: Necessary for the security deposit and payments. Please note All these documents must be in the name of the main driver of the rental.

We accept all credit and debit cards compatible with deposit transactions. Please note that Mastercard Maestro, Visa Electron or V Pay are not accepted for deposits, as they are not compatible with this type of transaction. In addition to these options, we also accept cash payments, up to the legal limit of 1000 euros. It is important to note, however, that the vehicle rental deposit must be paid by debit or credit card. This is to ensure a secure transaction in line with our rental policies.

Requiring a credit card when renting a vehicle from Europcar Guyane fulfills two essential functions. Firstly, it is used to block a deposit. The amount of this deposit varies according to the value and category of the vehicle rented, and serves as a guarantee to cover any damage or loss during the rental period. Secondly, your credit card will be used to cover any additional costs that may arise. This includes, but is not limited to, additional rental days, parking ticket management fees, and refueling costs.

How do I book a rental car?

You can reserve a rental car : at a branch in Matoury or at Cayenne airport by phone +594 5694 35 18 27 by e-mail reservation@europcar-guyane.com online at www.europcar-guyane.com

Once you've paid for your reservation online, you'll receive a confirmation e-mail with all the rental details in the e-mail box you've specified. If this is not the case, please contact us on +594 594 35 18 27.

At Europcar French Guiana, the rates you see online include all taxes for total transparency. When you reach step 3 of your booking, the 'Total to Pay' displayed will include all the extras and options you have chosen, as well as any applicable discounts or promotions, if any.

At Europcar Guyane, we are proud to offer you a wide selection of rental vehicles to meet all your needs. Our varied range includes:

Economy Vehicles: Perfect for city travel and budget control. Compact cars: Ideal for combining comfort and practicality. Prestige: For those seeking luxury and elegance. Family: Spacious and comfortable for family travel. SUV and 4x4: Robust and reliable for demanding terrain. Electric: Ecological and innovative for sustainable driving. Utilities: Practical for your business or moving needs. Our vehicles are available with different engines, such as petrol, diesel or automatic, to suit your driving style.

Please note that some categories, such as utility vehicles, may not be available at all our branches in French Guiana. We invite you to check availability when making your reservation to ensure that the vehicle you choose perfectly meets your expectations.

The minimum rental period is one day. Rentals of less than 24 hours will be billed as a full day. Please note that some special offers may require a longer minimum rental period. We recommend that you carefully consult the specific conditions of each promotion to ensure that they meet your needs.

Regarding the maximum duration, an online rental can be made for a period of up to 124 days. If you wish to rent a vehicle for a longer period, you will need to make a new reservation or contact our Reservation Center at reservation@europcar-guyane.com to obtain a personalized offer.

To make a change to your Europcar Guiana car rental reservation, you can contact us on +594 594 35 18 27 (check our agency opening hours) or by e-mail: reservation@europcar-guyane.com.

It all depends on the type of booking you have made (online payment, payment at the counter, whether or not you have taken out cancellation insurance). Please contact us to find out how to cancel your reservation.

You can reserve a vehicle up to one hour before the scheduled pick-up time. This allows you to plan last-minute trips with complete peace of mind. What's more, for those who like to plan ahead, it's possible to make a reservation up to 12 months before the desired pick-up date.

Topic 3 : What services does Europcar Guyane offer?

No, the mileage of your car rental in French Guiana is unlimited.

Absolutely, Europcar Guyane offers a varied selection of automatic cars to suit your driving preferences. You can choose from different models and categories.

Yes, at Europcar Guyane we offer a special rental option for cars without a license. For more details and to explore the available models, we invite you to consult our dedicated category.

Europcar French Guiana offers you the opportunity to personalize your rental experience with our options and packages.

Available options

  • Car seat : Safety and comfort for your children

  • Low booster seat: Comfort for young passengers

  • Young driver insurance (under 26): Safety adapted for younger drivers

  • Glass Breakage and Puncture cover: For peace of mind in the event of minor incidents.

Deductibles

  • Basic: In the event of an accident, the deductible starts at €1,200. This option includes

  • Protection against collision damage, third-party liability and personal accident protection.

  • Medium: The deductible starts at €600, offering the same protection as Basic for just €17 per day.

  • Premium: The deductible is €0, offering the same protection as Basic with Glass Breakage and Tire Damage, for €58 per day.

You also have the freedom to choose from four packages to tailor your rental to your specific needs, ensuring a rental experience that's both comfortable and secure.

  • Comfort Pack: Cleaning, additional driver, and free H24 cancellation

  • Business Pack: Additional driver, free cancellation, lane-cutting and cleaning

  • Serenity Pack: Additional driver, free cancellation and Medium insurance

  • Serenity Plus Pack: Windshield and puncture coverage, free cancellation, Premium deductible and additional driver. Each pack is valid for 30 days, renewable as required.

Looking for more information? Explore our FAQs!

To make your car rental experience easier, we've put together detailed FAQ pages covering every stage of your journey, from pick-up to drop-off. These pages are designed to provide clear, comprehensive answers to all your questions. Here's an overview of the topics you can explore

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Customer Service : 05 94 35 18 27 | Booking Service : 05 94 35 18 27 | Assistance 24/24h 7/7j : 05 96 60 10 10

    

@Europcar French Guiana