FAQ : All the questions and answers about your car rental

You must be over 21 years old. Prestige car rental in French Guiana requires different age and license requirements. You must have a valid driver's license of more than 2 years and a credit card. All documents must be in the name of the driver wishing to rent.

The security deposit is intended to cover any damage that may occur during your car rental with Europcar French Guiana.

The security deposit is not taken from your bank account. We just make an imprint of your credit card at the time of departure. The amount of the deposit is taken only in case of damage or non-return of the vehicle.

The amount of the deposit varies according to the type of vehicle rented.

Please consult our rental conditions here, for more information about the deposit.

Yes, you can change your reservation up to 24 hours before your departure. You can change the duration, the pick-up time or the category of the vehicle.

The only condition is that your new requests are compatible with the availability of our rental vehicles.

We advise you to contact us directly by phone at +594 594 35 18 27 for more information

If you wish to change your reservation, the best thing to do is to contact us by phone as soon as possible and we will discuss this with you.

Attention, only the drivers registered on the rental contract are authorized to drive the vehicle and are covered by our insurance. If ever other drivers will be taken to drive the rented car, you must go to the agency to add them on the rental contract.

You must return the rental car with the same level of fuel as when you left. The consumption ratio will be communicated to you and indicated at the beginning so that you can return the car with the right volume. If the fuel level is lower than when you returned the rental car, the missing fuel will be charged at the rate indicated in the agency.

Our rental agencies are closed on Sundays and public holidays. It is therefore not possible to return the rental car at these times. Unfortunately, you cannot return your vehicle outside of our office hours. Please check here for the opening hours of our Europcar French Guiana rental agencies. Please note: You are responsible for the rental vehicle until it is returned to a Europcar French Guiana staff member.