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FAQ : During your car rental with Europcar French Guiana

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Picking up a rental car

Useful information

During your car rental

The steps to follow

Car Rental Return

Any problem with your Europcar rental car? We invite you to consult this page where we guide you on the services to contact urgently. If you do not find the answer to your questions, please contact us at +594 594 35 18 27.

Topic 1: Extending your car rental contract

Yes, you can extend your reservation at any time. Please note that this may affect the price of your car rental in French Giana. Please note that an extension request is subject to the availability of our rental cars. Please contact us at +594 594 35 18 27 for more information.

Topic 2 : A problem with the car rental

First of all, you must make sure that all the passengers of the rental car are safe. Then, you must immediately contact our assistance service at 05 94 35 18 27 available 24/7. In case of accident, please fill in an accident report with the third party or parties involved. The accident report must be given to the rental agency within 5 days.

The accident report can be found in the glove compartment of your rental car.

You should call the police directly, by dialing 17, but also the assistance at 05 94 35 18 27.

It is strictly forbidden for our rental vehicles to be repaired by the renter. Europcar French Guiana has its own network of approved garages for the repair of its vehicles.

You must contact the assistance service available 24 hours a day, 7 days a week on 05 94 35 18 27.

Topic 3 : Refueling

You will find this information either on your rental contract or on a sticker on the fuel tank hatch.

Yes, it is essential for the lessee to return the electric vehicle fully charged.

The renter must return the rental vehicle with a full tank of fuel.

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Contact us

Customer Service : 05 94 35 18 27 | Booking Service : 05 94 35 18 27 | Assistance 24/24h 7/7j : 05 96 60 10 10

    

@Europcar French Guiana

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