FAQ : During your car rental with Europcar French Guiana
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Picking up a rental car
Useful information
During your car rental
The steps to follow
Car Rental Return
Any problem with your Europcar rental car? We invite you to consult this page where we guide you on the services to contact urgently. If you do not find the answer to your questions, please contact us at +594 594 35 18 27.
Topic 1: Extending your car rental contract
Is it possible to extend my car rental contract ?
Yes, you can extend your reservation at any time. Please note that this may affect the price of your car rental in French Giana. Please note that an extension request is subject to the availability of our rental cars. Please contact us at +594 594 35 18 27 for more information.
Topic 2 : A problem with the car rental
What should I do in case of an accident or breakdown with my rental car ?
First of all, you must make sure that all the passengers of the rental car are safe. Then, you must immediately contact our assistance service at 05 94 35 18 27 available 24/7. In case of accident, please fill in an accident report with the third party or parties involved. The accident report must be given to the rental agency within 5 days.
Where is the accident report in the car ?
The accident report can be found in the glove compartment of your rental car.
Who should I contact in case of an accident with the rental car ?
You should call the police directly, by dialing 17, but also the assistance at 05 94 35 18 27.
Can I repair the car I rented from Europcar French Guiana myself ?
It is strictly forbidden for our rental vehicles to be repaired by the renter. Europcar French Guiana has its own network of approved garages for the repair of its vehicles.
What should I do in case of a mechanical problem with the rental car?
You must contact the assistance service available 24 hours a day, 7 days a week on 05 94 35 18 27.
Topic 3 : Refueling
Where can I find out what fuel to use for the rental car?
You will find this information either on your rental contract or on a sticker on the fuel tank hatch.
I have an electric vehicle, do I have to return the vehicle fully charged?
Yes, it is essential for the lessee to return the electric vehicle fully charged.
Do I have to return the vehicle with a full tank of fuel?
The renter must return the rental vehicle with a full tank of fuel.
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Customer Service : 05 94 35 18 27 | Booking Service : 05 94 35 18 27 | Assistance 24/24h 7/7j : 05 96 60 10 10
@Europcar French Guiana
