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FAQ : Picking up a rental car at Europcar French Guiana.

Useful information

During your car rental

The steps to follow

Car Rental Return

Welcome to French Guiana - Your Adventure Begins with Us!

Are you wondering how to pick up your vehicle, how to pay the deposit, or how to deal with any damage? Look no further! Here, in our FAQ section, we've put together all the essential information you need to ensure a smooth and enjoyable rental experience.

But if you still have questions, please don't hesitate to contact us. Our team is here to help. You can reach us by phone on +594 694 35 18 27 or by e-mail at

Your satisfaction is our priority. Enjoy your stay in French Guiana with Europcar!

Topic 1 : The deposit

A deposit is a sum of money temporarily blocked in your bank account when you rent a vehicle. It serves as a guarantee to cover any additional costs, such as vehicle damage, fines or fuel costs. A SWIKLY option is available for a fee, enabling you to validate the deposit. For a smoother experience, we offer the SWIKLY pay option. For a fee of €30, this service offers the advantage of not tying up funds in your account, as it involves no bank imprint. This allows for more flexible management of your deposit, while providing the necessary protection for your rental.

The amount of the deposit varies according to the type of vehicle. It is specified in the rental conditions or on your contract.

The deposit amount is blocked for a period of 48 hours after the return of the rental vehicle.

For more information about Europcar Guyane bonds, please contact us by e-mail at

At Europcar Guyane, the standard excess is set at €1,200. However, in the interests of flexibility and customer service, we have decided to retain only half of this amount. However, it is important to note that should an incident occur involving the vehicle, the full €1,200 deductible may be claimed.

In addition, if you choose not to provide your credit card details, an alternative measure is applied: the full deposit, i.e. €1,200, will be blocked.

Topic 2 : Picking up a rental car

Europcar French Guiana has two rental agencies and two relay points. Rental agencies - Félix Eboué Airport - Carrefour shopping center parking lot Points relais - Kourou (Renault dealership) - Saint-Laurent-du-Maroni (Guyane Auto dealership)

  • The Félix Eboué airport branch is open Monday to Friday from 10:30 am to 8:30 pm, Saturday from 10:30 am to 7:30 pm and Sunday from 2:30 pm to 8:30 pm.

  • Center Commercial Carrefour MAtoury is open Monday to Friday from 7:30 a.m. to 5:30 p.m. and Saturday from 8:30 a.m. to 12:00 p.m.

Relay points

  • Kourou (Concession Renault) from 8:00 am to 12:30 pm and from 1:30 pm to 4:30 pm Monday to Friday

  • Saint-laurent-du-maroni (Guyane Auto dealership) 7:30am to 6:00pm Monday to Friday

At Europcar Guyane, the tolerance for late pick-up is one hour. If you know you are going to be late, we invite you to contact us by telephone. The agency reserves the right to cancel the reservation without compensation.

If your flight is delayed, please inform us as soon as possible. If you pick up your rental car at the Félix Eboué airport in Cayenne, our agents will be automatically informed and will adjust their welcome according to the flight arrival time to ensure your pick-up.

You will not be able to pick up your rental car. For further information, please contact us on +594 694 35 18 27.

It is possible to collect your rental car outside opening hours. Please contact the agency for further information.

No, this is not a requirement. However, it is essential for us to have the original driver's license in order to record it on the rental contract.

Topic 3 : Damage to the rental vehicle

Any damage noted when picking up your rental vehicle is recorded in the contract and on the inventory of fixtures handed over on departure. The inventory of fixtures is carried out either beforehand by the agent or in your presence. We advise you to take photos and videos before driving the vehicle.

You should contact our team directly at +594 694 35 18 27 to resolve the situation.

Looking for more information? Explore our FAQs!

We've designed specific FAQ pages to answer all your questions, from vehicle pick-up to return. Here's an overview of the topics you can explore

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Customer Service : 05 94 35 18 27 | Booking Service : 05 94 35 18 27 | Assistance 24/24h 7/7j : 05 96 60 10 10


@Europcar French Guiana