FAQ : Picking up a rental car at Europcar French Guiana.

Before your car rental

We are here for you!

Picking up a rental car

Useful information

During your car rental

The steps to follow

Car Rental Return

Welcome to French Guiana ! Your reservation has been confirmed, but you wish to have more details on the handling of the rental vehicle or the deposit, we answer all your questions.

Topic 1 : The deposit

What is a deposit?

A deposit is the amount of money borrowed from the customer's bank account during the car rental period.

How much is the deposit?

The amount of the deposit varies depending on the model or even the category of vehicle selected by the customer.

When will the amount be released from my bank account?

The deposit amount is blocked for a period of 48 hours after the return of the rental vehicle.

How can I get more information about the deposit?

For more information about Europcar French Guiana's deposits, please contact us by phone at +594 694 35 18 27 or via our contact form.

Why do they ask me for my credit card numbers?

The deposit is usually quite high and we choose to block only half of it. Nevertheless we need your credit card numbers in case of damage. You have the choice to refuse to give your credit card numbers and in this case 100% of the deposit will be blocked, usually 1200€.

Topic 2 : Picking up a rental car

Where are Europcar French Guiana's car rental agencies located ?

Europcar French Guiana has two rental agencies in French Guiana. You can find us at the Cayenne Felix Eboue airport or in the TERCA zone on the Carrefour Matoury parking lot.

What are the different opening hours of your agencies to pick up my car rental?

The Matoury agency is open to the public from Monday to Friday from 7:30 am to 5:00 pm and on Saturday from 8:30 am to 12:00 pm. The agency at Félix Eboué airport in Cayenne is open from Monday to Saturday from 10:00 am to 7:30 pm and on Sunday from 12:30 pm to 7:30 pm.

How late is the pick-up of the rental car?

At Europcar French Guiana, we hold your reservation for 1 hour.

What should I do if my flight is delayed ?

If your flight is delayed, please notify us as soon as possible. If you pick up your rental car at the Felix Eboue airport in Cayenne, our agents will automatically be informed. The agents will adjust according to the arrival time of the flight.

What happens if the agency is closed at your arrival ?

It will not be possible for you to pick up the rental car. Please contact us at +594 694 35 18 27 for more information.

Can I request to pick up a rental car when the agency is closed?

No vehicles can be picked up outside of Europcar French Guiana rental agencies opening hours.

Does the additional driver have to be present at the time of rental ?

No, it is not an obligation. Nevertheless, it is essential for us to have the origin of his driving license in order to notify it on the rental contract.

Topic 3 : Damage to the rental vehicle

Where can I find the pre-existing damage of the rental car?

All the damages present at the time of the taking over of your rental car are notified on the contract. Please note that the tour of the vehicle before handing over the keys to the client is done in the presence of the renter. However, if you notice any additional damage during the rental period, you should contact the Europcar French Guiana team at +594 694 35 18 27.