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Picking up a rental car
During your car rental
The steps to follow
Car Rental Return
Need details on the steps involved in returning your rental car? Find all the indications and answers on the return of the rented vehicle in this FAQ.
Be sure to return your rental vehicle on time to the location indicated on your rental contract. Europcar Guiana agencies have different opening hours which you can consult here to avoid additional charges. In the event of delays, please call us as soon as possible on +594 594 35 18 27!
Keys are to be returned to the agency by our staff. If you are returning your car at the airport, a key box is available at the Europcar counter. You can leave your keys there at any time, even outside opening hours.
Upon return of the vehicle, we check multiple elements such as
The possible damages that have occurred during the rental period. Upon return of the vehicle, one of our agents will evaluate the damage caused according to the vehicle's condition sheet. They will be listed on the form that you will have to sign (if you are present). In case of damage, you will be charged for the damage caused during the rental period.
The return of the subscribed options (ex: child seat)
The state of cleanliness of the rental vehicle
The level of fuel gauge.
Upon return of the rental vehicle You may be charged for certain items if : The vehicle has not been refueled. Our agents will check the fuel level on return of the vehicle. You will be invoiced, if necessary, according to the fuel option chosen. The vehicle is damaged. Our agents will check that the rental car is returned in the same condition as when you left. If any damage is reported, you will be invoiced according to the insurance policy taken out. You have not handed over any additional equipment.
Please note that if you receive a parking ticket during the rental period, an administrative fee of €30 will be charged. The ticket will then be sent to your home address.
If you have any comments or ideas for making Europcar Guyane's services even better, please take a few minutes to complete our online satisfaction questionnaire. You will receive it by email at the end of your rental. Your opinion means a lot to us!
If you are running late or need to extend your rental contract, please contact us as soon as possible. as soon as possible on +594 594 35 18 27. If you return your rental car after the agreed time, you may be charged for one day's rental (invoiced in 24-hour increments).
No, you will not be refunded if you return the vehicle early.
No. The car must be officially insured and registered on the contract.
If you forget anything in your Europcar rental car, please contact us on +594 594 35 18 27.
Our Cayenne Felix Eboué Airport car rental agency is open 7 days a week, including Sundays and public holidays. You can return your vehicle during our opening hours, which can be consulted here. . If you wish to return your vehicle outside opening hours, a key deposit box is available at the airport counter. Please note that if you need to return your rental car to a branch other than the one specified in your contract, you may be subject to additional charges. All rental cars returned to Cayenne Felix Eboué airport must be parked in parking lot P3. Failure to do so may result in vehicle abandonment charges. To find out how to access P3, click here. . Please note that you are responsible for the rental car until it is returned..
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Customer Service : 05 94 35 18 27 | Booking Service : 05 94 35 18 27 | Assistance 24/24h 7/7j : 05 96 60 10 10
@Europcar French Guiana