Question 1

What happens if I return the rental car later than expected?

Accepted Answer

In the event of late return of your rental car, or if you need to extend your contract, please contact us as soon as possible on 594 594 35 18 27. If the car is returned after the agreed time, an additional charge equivalent to one day's rental may be applied invoiced in 24hour increments.

Question 2

Do I get a refund if I return the rental car early?

Accepted Answer

If you return the vehicle early, no refund will be made for the unused period.

Question 3

Can someone else return the car for me?

Accepted Answer

All drivers of the vehicle must be declared on the contract for insurance coverage purposes. This means that an undeclared third party cannot drive the vehicle, even to return it.

Question 4

What happens if items are left in the vehicle?

Accepted Answer

If you forget an item in a Europcar rental car, please contact us immediately on 594 594 35 18 27 so that we can help you find it. Please note, however, that we cannot be held responsible if the lost item is not recovered. We will do our utmost to assist you in this situation.

Question 5

Is it possible to return the rental vehicle on a public holiday or outside opening hours?

Accepted Answer

Our Europcar agency at Cayenne Felix Eboué Airport is open every day, including Sundays and public holidays. You can return your vehicle during our opening hours, available here. If you wish to return your vehicle outside our opening hours, we can provide you with a key drop box at our airport counter. Please note that if you return your vehicle to an agency other than the one specified in your contract, additional charges may apply. For Cayenne Félix Eboué airport, vehicles must be dropped off at parking lot P3. Charges may apply if the vehicle is left elsewhere.  You remain responsible for the vehicle until it is returned.

FAQ : Returning a rental car at Europcar French Guiana

Topic 1 : The stages of returning a rental car

Topic 2 : Other questions

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