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FAQ Ready, drive connected

This FAQ page gathers the data used for your vehicle rentals on the READY By Europcar application in French Guiana.

"READY by Europcar" is a self-service car rental application in French Guiana, which allows you to make a reservation and use a vehicle from your smartphone.

It's now possible to reserve, pick up, open, close and start your rental vehicle with your phone, without going to the agency and without a physical key.

Self-service vehicles are available at Félix Éboué airport in the P3 parking lot, as well as in partner establishments.

Various models are available, from small city cars to premium SUVs, with manual or automatic gearboxes.

  • Young driver (compulsory for those under 26 years old) (5€/day - 25€ max)

  • Full tank of gas (89€)

  • Cancellation Insurance (35€)

  • Business Pack (Cancellation Insurance + Full tank of gas) (39€/day)

  1. Download our " READY By Europcar " application on your smartphone.

  2. Create your account (the driver's account): Fill in your personal information and transmit photos of your driver's license, ID card directly via the application.

  3. You can then book your vehicles independently, by making a "new reservation", selecting the station of your choice, the dates, and the vehicle you need. You will receive an email confirming your reservation.

  4. 48 hours before picking up your vehicle, you must block the deposit directly via the application, by going to your reservation. A reminder email is sent to you.

  5. Everything is in order, you can pick up your car on the D-day, with your smartphone and your valid driving license.

  6. An inventory of fixtures can be done directly via the application, if you notice any anomaly on the vehicle.

By taking a READY vehicle, you agree to carry your valid driver's license.

Once the reservation has been validated and the deposit blocked, to pick up your vehicle and start the rental, you need to have the application up to date on your smartphone, and an active Bluetooth.

You will then be able to easily get to your vehicle thanks to the location system of your smartphone, and proceed to the opening, closing, and starting of the car via Bluetooth.

When you start the reservation, the application offers you to make a photo inventory. This allows you to report any damage to the vehicle before starting the rental. These damages reported before the departure will be taken into account and will obviously not be charged to you.

Throughout your rental, you can report any damage that occurred during your stay via the application. To do so, go to your reservation, in the menu " + options " > " declare a damage ".

When you pick up your vehicle, you will be asked to take a photo tour of the vehicle.

More than 48H before departure: the amount of the reservation is refunded in its entirety. 

Between 24H and 48H before your departure: your reservation is refunded at 50%.

Less than 24 hours before your departure: your reservation will not be refunded.

  • At the airport:

To leave P3, consult the parking codes by clicking here.

  • With your smartphone:

1/ Check that Bluetooth is enabled on your smartphone (if in doubt, deactivate, then reactivate) 2/ Click on " Open ". 3/ Richtext commands. Currently focused item: versionTracking. Press enter to select, arrows to navigate, escape to close. Once the vehicle is opened, you have 10 minutes to start the vehicle by pressing the "start/stop" button. If this time is exceeded, go back to the application and click on "open" again before trying to start again. You can drive: have a good trip! 4/ if it doesn't work, click on "Try another method" (below "Repair the key"). For this method, you need an internet connection. You will then get the screen below and can try again.

  • With your access badge :

A green magnetic badge has been placed in your glove box. It is automatically activated at the start of your reservation and can therefore also be used as a key during your stay. It allows you to open and close the vehicle at will, by passing it in front of the reader located on the driver's side windshield. (Useful in case of low battery) Attention: this badge must be left inside the vehicle at the end of the reservation, at the risk of being re-invoiced 25€.

You have access, on the application, to the live geolocation of the vehicle. On your reservation, just click on the map at the top of the screen.

You can extend your reservation autonomously via the application, provided that the vehicle has not already been reserved by another user.

To do so, go to your reservation, in the menu "more options" > "Extend my reservation"; Enter the new desired return date and let us guide you.

If the vehicle is "unavailable", please call support to see what can be done.

To complete the reservation

1-Park the vehicle in the airport's P2 parking lot and empty it of all your personal belongings and any waste.

2-Turn off the headlights, the engine and put the parking cards and the access badge in the glove box

3-Click on the button " Finish my reservation ".

4-Make your inventory of fixtures on return

Check the elements requested by the application The system will then understand that you have completed your reservation and will send the invoice and the inventory of fixtures by email.

At the end of your reservation, you have 30 minutes of tolerance. Beyond the tolerance period, a new day of rental is counted. The days counted and not honored will be deducted from your deposit when you return the vehicle. You must therefore End your reservation (see previous paragraph How to end my reservation ?) or Extend your reservation (see previous paragraph How to extend my reservation ?) If you are unable to extend your reservation (vehicle unavailable because reserved by another customer, for example) please call the assistance so that we can offer you a replacement vehicle, or try to release the vehicle during the rental period.

Once your vehicle has been returned to the designated station, our agents will check it and collect it. They release the deposit at the latest 48 hours after the reservation, deducting any expenses due (missing fuel, extra day of rental etc.)

You can declare any damage on your application by going to your reservation, then to "more options" > "declare a damage".

If your accident was with a third party, remember to make a report and to leave a copy of it in the vehicle, so that we can facilitate the file with the experts and the insurance.

If you need help, call us at +594 594 35 18 27 during business hours or contact 24/7 support at +596 596 30 67 82.

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Customer Service : 05 94 35 18 27 | Booking Service : 05 94 35 18 27 | Assistance 24/24h 7/7j : 05 96 60 10 10

    

@Europcar French Guiana